1. Information We Collect
We may collect and process the following types of information:
1.1 Personal Identifiable Information (PII)

• Name, address, phone number, and email address

• Date of birth and Social Security Number (as required for billing or insurance purposes)

1.2 Health Information

• Medical history, treatment plans, and diagnostic data

• Insurance details and claims information

1.3 Technical Information

• IP address, browser type, and device information

• Cookies and similar technologies when you visit our website

1.4 Financial Information

• Payment details, including credit card information or bank account details (used for billing purposes)
   

2. How We Use Your Information
We use the information we collect for the following purposes:

• To provide physical therapy services and create treatment plans

• To communicate with you regarding appointments, updates, and billing

• To process payments and insurance claims

• To comply with legal and regulatory obligations

• To improve our website, services, and patient experience
   

3. How We Share Your Information
We may share your information in the following scenarios:

• With healthcare providers: To coordinate your care with other medical professionals

• With insurance companies: To process claims and obtain payment

• With third-party service providers: For administrative, operational, or technical support (e.g., billing services, IT support)

• As required by law: To comply with legal obligations, subpoenas, or court orders

We do not sell your personal information to third parties.

4. Your Privacy Rights
Under applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) and North Carolina’s privacy regulations, you have the following rights:

• Access and Copies: You may request access to your personal and health information.

• Correction: You can request corrections to inaccurate or incomplete data.

• Restrictions: You may request restrictions on certain uses or disclosures of your information.

• Confidential Communications: You can ask us to communicate with you in a specific manner (e.g., at a particular phone number or address).

• Data Portability: You can request an electronic copy of your health records.

To exercise these rights, please contact us using the information provided in Section 8 below.

5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information. These measures include encryption, access controls, and regular monitoring to detect and prevent unauthorized access.

6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Wave Point Physical Therapy
 
1602 Physicians Drive 
Suite 103
Wilmington, NC. 28404
(910)746-4335



9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Thank you for trusting [Your Physical Therapy Company Name] with your care and personal information.